With customized keynotes, seminars, executive retreats, and workshops you can establish basic definitions in an organization. Then use them as a foundation for long-term employee participation and productivity in the organization's success. Terri Kabachnick addresses the human "issues" that affect retention and ultimately erode profitability. Her presentations give you low-cost, no-cost alternatives to a chronically under-productive, under-motivated workforce.

Fish Gotta Swim…Birds Gotta Fly
67% of over 4000 retail front-line and management employees recently surveyed do not have the behaviors, values, and attributes necessary to success in their jobs. How is this possible? What impact do these intangibles have on productivity, performance, motivation, and customer service?

You can't get satisfied customers when they come in contact with dissatisfied employees. Satisfying employees isn't a matter of giving them everything they want. It's not a matter of money. Of benefits. Of constant motivation. Or pressure to perform. It's a question of knowing who they are. What they believe. Reinforcing the natural skills they already have. And matching the right skills to the right job.

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It Took Me 30 Years To Learn My A…B…C's
Listen and learn from the lessons Terri has learned over the years through her own experiences as a leader, manager, and entrepreneur and the vast knowledge she continues to gain from working with leaders worldwide. As a consultant, mentor, and coach to senior executives Terri has discovered life's ABCs - the most important aspects of what it takes to truly be a congruent success - professionally and personally.

You will discover unique and proven strategies that will inspire, empower, and affect positive changes in your personal and business environments. These life lessons provide a guide to a more profitable and fulfilling life.

Terri will help you create a M.A.P. that describes your vision, will show you how to put your M.A.P. out for others to follow, and how to never fold your MAP.

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Rebels With A Cause: Today's Workplace In Dramatic Transition
Leaving a job is no longer "cool". 72 percent of workers recently surveyed said "they like what they do but not where they do it". As a result workers are staying and quietly rebelling.

Hear how a group of one company's "20 somethings" changed the mind-set, strategies, and focus of a several hundred million dollar company when everyone said it couldn't be done.

Learn the 6 most important things they did, how they did it, and the implications their actions can have on your business.

This session will engage and challenge you into realizing that you have a far greater ability to influence how battles are fought and on whose terms.

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You Can Put Your Boots In The Oven - But It Ain't Gonna Make 'em Biscuits
No amount of training can change behaviors, beliefs, and values - the intrinsic components of quality service and satisfaction. Here's an interactive and fun-filled presentation on cooking up sales success through a proven process of profiling and matching people to positions.

• 3 steps to ensure you make the right hiring decision
• 2 details you must know about anyone who works for you
• 5 techniques to discern real potential in applicants and employees
• 7 ways to determine "Star Performer Potential"
• 3 actions that every manager must take

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Stop Hiring People - Who Don't Want to Work For You
For most companies, the single biggest expense is people. Employees are a big investment. Unfortunately for too many organizations, the investment fails to generate the returns expected. As more and more competitive companies realize that their people are truly an asset and the key to customer and shareholder satisfaction, they are coming face-to-face with persistent problems in this critical success component.

In this "wake-up" keynote Terri provides real life case studies and street-smart anecdotes, which make this presentation a winning mix of information and inspiration. Breakthrough strategies-- not the same old lecture-- brings this issue to life.

Your audience leaves with a thorough understanding of issues they may not have considered and solutions they can begin implementing immediately.

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Unleash Your Power…Unleash The People Power In Your Organization
Turnover, employee dissatisfaction, poor morale, and low productivity are not the problem. They are the symptoms of a problem. In a powerful humor and story-filled presentation, Terri explains and demonstrates the critical factors of promoting the people power in your organization.

It all begins by understanding and practicing these Principles of Power:

• The Power of Presence
• The Power of Values
• The Power of Attributes
• The Power of Beliefs
• The Power of Multiformity - a big word for a simple concept that moves people from a telescope to a kaleidoscope.
• The Power of Mapping
• The Power of Your Internal PC

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I Quit But Forgot To Tell You
As customers we've been waited on by people who quit but never left. As employees we've been managed by bosses who quit but managed to stay. As managers we have managed people who physically attend but mentally pretend.

Performance problems most often are the result of people mismatched to positions. How do you discover and fix the "mental absence" before the "physical" takes its toll on morale, productivity, and integrity?

In this powerful presentation Terri customizes her lessons, examples, and stories to the audience - combines them with humorous audience participation - and delivers a compelling motivating and learning experience.

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Additional Presentations

Value Differences…at Work and at Home
Terri teaches how successful business communication methods can be utilized at home to resolve conflicts and improve day-to-day relationships.

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With partner, Ken Banks, Terri presents the following:

Vision and Leadership with Totalbrand Integration
Companies that experience high employee turnover also experience high customer turnover.

In our extensive research of companies that were successful prior to 9/11, we have discovered that these companies continue to avoid both. How?

Despite the events of the past year, despite a sagging economy, despite a consumer jaded by all of the retail competition, some companies continue to perform successfully. These companies were strong a year ago because they had developed a relationship with their customers that is strong enough to keep them coming back . At the same time, other stores have struggled and keep blaming outside factors for their weaknesses.

In this presentation, Ken Banks and Terri Kabachnick will take a look at what it takes to develop a brand loyalty for their stores and an action plan on how to get there. They will see why stores are a discretionary choice by consumers and what it takes to be on the top of the shopping list everyday. Attendees will get practical insights into the factors for success, as well as real life stories on keeping loyal customers, (supported by data that helps make the case.) Implementation is a matter of five critical steps: what they are, and who is responsible for putting them in place.

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The Secret to Keep Customers Coming Back - Instead of Struggling to Survive
Stores that have developed relationships with their customers continue to perform successfully, despite consumers jaded by the volume of retail competition and influenced by world events and the economy. How do winners get their customers to keep spending at their stores? This session will provide an in-depth look at the factors that make these brands click every day with consumers. We will look at success stories of companies such as Kohl's, Costco, Pier 1 Imports, and international retailer, Cortefiel S.A.

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Improving Employee Productivity---It Starts at Home!
Training programs, in-house seminars, employee counseling--these are all important tools for getting your employees to live up to perform better. Yet, most of the productivity problems are the result of family and personal problems that aren't solved with another program. To help the employees you have to help them understand themselves and their family better. There is a way and in this presentation, we describe a system and the tools to help employees and their families resolve their differences--with their employer's help.

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