Articles
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I Quit but I Forgot to Tell you
The Disengaged Worker
(Originally appeared in 2004 Retailing Issues Letter - Texas A&M Center for Retailing Studies)

Finding The Right Personality for the Job
Employee Relations: Hiring and Productivity
(Originally appeared in WWD/DNR-Specialty Stores)

The Customer Loyalty Cycle, go to page
Employee Relations: Hiring and Productivity
(Originally appeared in Ideations, from Design Forum)

American Express Retail Strategies
The importance of finding ways to show employees they are important.
(Originally appeared in: Business News for Intelligent Retailers Vol.3 No.1 September 2000)

The Price of Loyalty
How to build your business on a foundation of faithful customers.
(Originally appeared in: Christian Retailing magazine )

The Strategic Role of Human Resources
(Originally appeared in: Arthur Andersen Retailing Issues Letter Vol.11, No.1, January 1999 )

The Challenge of Being Chosen
(Reprinted from thebuzz, Feb. 2001, RAC)

The BIG Idea
Texas A&M Center for Retailing Studies Conference Summary
by Ken Banks, CEO, KAB Marketing
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