Every retailer in America is facing critical problems in the areas of employee retention, development and motivation and Terri Kabachnick meets these issues head on, digs to their core and offers realistic ways of addressing them.
—Garrett Boone, Chairman - The Container Store

I Quit, But Forgot to Tell You is a fine example of people in the workplace today. Terri's broad retail experience along with her keen sense and knowledge of human behavior marries to accomplish this simple straightforward and telling reality. We have all lived these experiences Terri describes. Learning the practice of engagement through Terri is a ‘must have’ for any and all executives.
—Suzanne Johnson, President - Saks Off 5th

I Quit But Forgot To Tell You is premised on Terri's real-life experiences-first as a professional in the field of retail, then as a retail strategist and advisor. The ideas and recommendations are straightforward truths that utilize the logic of human nature to achieve your goals and those of your organization.  I Quit . . . is a handbook on both diagnosing and curing the symptoms of employee disengagement in your business. Read it! Use it! And, you will reinvigorate your workforce.
-Mickey Lord, Director of Organization Development - Suburban Energy Services

I Quit . . . is a handbook on both diagnosing and curing the symptoms of employee disengagement in your business. Read it! Use it! And, you will reinvigorate your workforce.
—Mickey Lord, Director of Organization Development - Suburban Energy Services

Terri Kabachnick has written a superb book that really hits home. It walks the reader through the signs of employee disengagement and then offers meaningful and actionable advice about how to get the employee back on track. Anyone who manages people will recognize some of their employees and possibly themselves among the pages of the book and will not want to miss a single word. I found it very compelling.
—Tracy Mullin, President & CEO - National Retail Federation

Wow!  We were impressed.  This is the first time in the six years that we have been doing AQUA International that our attendees got involved in a presentation.  I stood in the back of the room and was truly amazed and surprised to see the attendees raising their hands, talking into a microphone and volunteering to go on stage. Terri, you truly have a knack of getting people excited and motivated.  You are not at all like the “typical” motivational speaker.  On behalf of all of us a AQUA International, thank you for making our conference a success.  We look forward to having you again at future AQUA International Conferences.
—Diane M. Hamm, Program Director, AQUA International

I have received more compliments on your presentations than any other speaker we’ve had.  You had great floor presence and talked about gut issues.  One of our criteria for speakers is to insure that our members can take away concrete ideas to make their operations more profitable and you certainly provided that.
—Carl Wolander, Chief Operating Officer, Mid-States Distributing Company, Inc.

Terri, just wanted you to know the hallways are still buzzing.  We have all gone over all your material at least once today.  Thank you for the best meeting we have ever had.
 —Lynn Pollock, Director of Outlet Stores, WARNACO Retail Division

Wow!  Outstanding!  The Best Ever!  The Most Beneficial Part of the Convention!!  These are the comments I have received because YOU did such an OUTSTANDING job.  You pushed the Meet the Pros session to new levels, demonstrating our theme – Gateway to Excellence:  Building Bridges……..  Thanks again for being such a Pro!.
 —Sarah Layton, PHD, Meet the Pros., Coordinator, National Speakers Association

On behalf of the American Specialty Toy Retailers Association, thank you for your recent presentation.  Your expertise in the retail industry was a great draw for our event and, as you know, we were overwhelmed with the turnout!  You gave our attendees a lot of concrete ideas and fired them up!  Thanks again for your wonderful presentation.  We look forward to working with you again. 
—Janet Koerner, Vice President, American Specialty Toy Retailers Association

I would like to express our sincere gratitude for your wonderful presentation at ASAHI FIT New York Seminar in September.  Please accept my apology here for being so late for writing you………Your presentation has given us a lot of ideas and new concepts.  The circle of visitor, customer and client was very interesting.  The customer satisfaction is an ultimate theme for the fashion business……..it was an honor having you at our seminar.
—Yoko Ohara, Deputy General Manager, ASAHI Chemical Industry Co., Ltd.

We got so much out of your visit…….It was also great to see everyone so actively involved in the program.  This is especially true for the “old timers” who were so reluctant to experience such an event.  Afterwards, these were the ones who came over to me and said they were so impressed.  Your comments involving a need to create a “genuinely fun” environment for today’s customers are well taken.  We’ve already done things to improve in this area.  And what has happened since your departure?…….we had a real big day Saturday.  Then on Sunday, we had a preplanned promotion.  It turned out to be by far the biggest day we had all year.  I noticed salespeople taking advantage of your little hints throughout the day.  Terri, you were thought provoking and so much fun.  We hope to have you back with us again in the near future.
— Robert E. Benjamin, President, Flemington Fur Company

I want to thank you once again for the wonderful job you did conducting your morning seminar on Negotiating.  As a result, the buyers who attended requested you come back for an entire day.  As usual, they just couldn’t get enough of you…………I pride myself in using different speakers for my seminars, but you have conducted 6 for me in the past 3 years.  Not only do I get requests for a return appearance each time you speak, your subjects are so varied that I always learn something new.
—Joan Berk, Director, Retail Relations, CaliforniaMart

You and your organization worked very hard to prepare for Management Day and it showed……You did such a terrific presentation and the surveys came back raving about what they learned.
—Nanette M. Zakian, Hachik Distributors, Incorporated

On behalf of all of us at the ABA I want to thank you for your generous contribution of time and talent to our educational programs at the Convention in Miami.  We’ve heard nothing but praise both for you and your timely message.
—Linda M. Knapp, Director, Professional Development and Education, American Booksellers Association

What a pleasure to attend your seminar.  Our managers are still raving about it!  Thanks!
— Larry Mikuta, Etienne Aigner

I wanted to thank you for the great job you did in presenting at both of our Roto-Rooter meetings.  Many of our contractors commented you “were the best speaker ever!”  Quite an honor and compliment.  I can tell you speak from the heart, with passion, and you are truly engaged.
—Mark A. Conners, Senior Vice President, Roto-Rooter                         

I loved the session – very professional, very informative and beautifully presented.
—Marie Loeffler, Director, Women’s Worth Conference

First of all, thanks for a great year!  We were able to reach a new level of performance as a result of your coaching, guidance and professionalism with a new team of managers.  As a CEO, I am very fortunate to have you as a coach and friend.
—Bob Shaw, CEO, Net Optics

There isn’t an individual from our organization who was not impacted by your powerful real-life presentation…your session was the best investment in terms of bottom-line value that I could ever make for my people in my company.
—Richard Baker, Chairman & CEO, Ocean Pacific Apparel Corp.

Your presentations effectively integrated research, wisdom and common sense that provided all of us with simple doable solutions that actually humanized and significantly improved our work settings.
—Virginia DuPuy, CEO, DuPuy Oxygen

The day after your powerful presentation our sales trend went up…every day since then, we have seen a two to six percent improvement over trend.
—Stephen Doucette, Senior Director, HR, Cole Gift

Among the traits of a great leader are the ability and willingness to develop others.  Your involvement in the symposium is an eloquent testimony to your leadership skills.  Your presentation is a gift of enduring value.
—Paul Busch, Professor & Head, Department of Marketing, Texas A & M University

Terri, your coaching is literally priceless!  In the time you and I have worked together, you have helped me grow in so many ways on a professional and personal level.  I’ve had many breakthroughs regarding my management style and how I communicate with my peers, subordinates and senior management.

Specifically, you have added tremendous value to my sales team as well.  You have helped us make the right hiring decisions, help retain and grow our current talent, and provided guidance to take corrective action when a person on the team wasn’t a good fit for the expectations of the position.

Terri, you are a great communicator and listener.  You read me and my team members like an open book.  Every large company has a CEO.  What they really need is a CEC, Chief Executive Coach.  You should be every successful company’s CEC!
—Garret Ellberger, East Coast Director of Sales, RR Donnelley

Terri is so enthusiastic about her service and knows it so well that she made me believe in it immediately.  I believe that working with Terri will make real changes for the better to our organization.  Her processes have already assisted in selecting the best candidate for positions and improving operations.  It is easy to identify Terri’s generous spirit and commitment to provide quality service.
—Debbie Hammack, All Children’s Hospital

Thanks for the wonderful presentation you conducted for my Nationwide Insurance management meeting. I have received many positive comments from the attendees about the value of the information you shared and the engaging manner of your presentation. Your style and delivery was excellent!
—Kenneth Stowell, Human Resources, Nationwide Insurance

Revealing, thought provoking and immensely insightful…are among the adjectives we are using to describe the recent team development program you conducted at Brody Communications. Thank you!! You helped us unlock many of the mysteries of communication dynamics. Your natural charisma and poise as a presenter were the perfect complement to the extensive knowledge you have about interpersonal communications. Our program with you was the most rewarding we have ever had! As a business professional whose organization is founded on such things, I don't make that statement lightly. We are looking forward to your return visit with a growing appreciation of all we still have to learn from you.
—Pamela Holland, Chief Operating Officer, Brody Communications Ltd.

Congratulations! You were a real hit at our management meeting....I have heard from many people that you made a sound contribution to the success of our meeting. I look forward to hearing from you regarding further training for our District Managers. I am sure you have already had a significant impact. Now, we need to reinforce the message.
—Gary Kastel, Director of Communications, Value Merchants, Inc.

I deeply appreciate your participation in this year’s conference!  Attendees who participated in your session gave you 5 stars rating!!  Again, thank you for your time and talent…I will be in touch about a show I’m going into production for!  Would love for you to be a guest!
—Dr. Trevicia Williams, Founder, A Woman’s Worth

Terri’s insight into understanding what inspires employees to do their very best and to “live the brand” is a true gift.  She helps you think about employee engagement in new ways, and the approaches she uses to share those insights are both entertaining and motivating.
—Cheryl Holland Bridges, Director, Center for Retailing Studies, Mays Business School, Texas A & M University

Thank you for the book.  I read it immediately and found it great to read and informative.  I agree with Terri’s conclusion that workers become disengaged.  Disengaged employees are the first to steal.  Bob was a genius at keeping in touch with the rank and file.  He always wanted me to take the fitting room attendants and the custodians out to lunch.  He said, and was correct, they like recognition and were a wealth of information.  Once they knew and trusted you, their information came forth, because they wanted a better place to work.  Today many companies go to “My Space” to read what their young employees sometimes write about them.  I know of one company that uncovered a theft ring that way.  Stay in communication with the crew and the ship sails smooth.

I look at today’s middle and upper management, many have spent little or no time with the rank and file.  They do not understand their problems as an economic group.  They have spent little or not time in a low and medium wage job, except to train.

Terri, I once again conclude, God in making you placed an incredibly smart brain, in an incredibly beautiful woman and person.
—Howard Randlett, Former Director of Loss Prevention, Bob’s Stores

To stay current with our industry, I read a significant amount of books and articles regarding coaching, leadership, motivation, etc.  Usually I find myself skimming to avoid the overabundance of “fluff.”

I have just finished reading one of the most important books on leadership that I have ever read.  It’s called “I Quit, But Forgot to Tell You.”  Kudos Terri, well done!!!  “I Quit” is articulate, concise, focused and highly informative (a high “D’s” kind of book).  I bought 15 copies and will send one to all of my top clients.  I’m envious, and wish that I had written it (my highest compliment), as it expounds upon many of my beliefs and practices that I share with clients.
—John Birch, President, The Birch Group

As an employer of many, this book certainly hit home.  It is a must-read for employers of any sized company, because what we really look for is the engaged employee.  Lots of nuggets to help prevent the employer from making mistakes in hiring, and also strategies for them to identify the warning signs of disengagement before it occurs.
—Marjorie Brody, Brody Professional Development

Even if you don’t have disengaged employees, you should read this book and follow its guidance as a preventative measure.  Terri has masterfully described the management challenge and the leadership solution.  Read it now and save yourself a lot of headaches.
—Ed Oakley, CEO, Enlightened Leadership Solutions, Inc.

I have an important disclaimer.  I have known the author in a professional capacity for nearly five years.  And I was never aware of the knowledge that she had to share with respect to engagement.  In any business, the key to success is a happy employee first.  I believe this at my core.  One cannot have satisfied customers without service providers that are engaged.  We are lost as business operators without the commitment and professionalism of our frontline team members.  The information contained between the covers of this well written and easy to implement tome has helped me embrace my employee-centric approach to customer satisfaction to an even greater degree.  You owe it to yourself, your team, and your customers to read this one twice!
—Benjamin Friedberg

Terri not only gives real life examples of how today’s employees are not engaged; she also goes deep to show that it’s more than just hiring smiling faces.  She knows that the key to retailing success and branding lies with the people who meet the customers everyday and any retailer who wants to succeed in today’s competitive marketplace should read this book.
—Kenneth A. BanksKAB Marketing

Thank you Terri!  You have packed into one easy to read book a brilliant insight into why staff aren’t committed to earning their keep, but even more importantly, what we can do to engage and inspire them.  The tools provided are ever so practical, especially the engagement survey that reveals all.  This book is a MUST READ for anyone who employs anyone and wants to create both job satisfaction for the employee and improved productivity for the employer.  “I Quit” may become the new bible for the “I’ve changed and ready to contribute…”
—Brian Lee, Founder & CEO, Custom Learning Systems

Too many companies have employees that are “retired on the job,” simply going through the motions and too listless to find a job they are more suitable for.  These employees have disengaged their mind from their work.  There is a solution and Terri has been showing companies how to engage their employees long before the concept became in vogue.  Drawing on solid research and numerous real life examples from top companies, “I Quit, But Forgot to Tell You” clearly and intelligently points out the how and why employees become disconnected from their job and the symptoms to be alert for.  What makes this book so valuable is that it provides a blueprint for reversing the tide of disengagement and hiring and nurturing people so that they truly live your brand.  The solutions make sense.  I am recommending this book to all my clients.
— Bob Romano, President, Romano & Sanfilippo

Real life tools to heal real life problems in business!  What a great way to being your future at work!  Read this book, take the engagement test and being performing at your highest level of effectiveness at work!
— Todd Alexander, Executive Vice President, Retail Advertising & Marketing Associations

Terri’s book is an excellent source in understanding the detached employee and how to motivate positive changes.
— Cynthia A. Billington, Associate Director, Texas A & M University, Mays Business School